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Return & Exchange Policy

Last Updated: February 06, 2026

✅ Easy Returns & Exchanges

At Style Universe, customer satisfaction is our priority. We offer hassle-free returns and exchanges within 7 days of delivery.

📦 Return Eligibility

✅ Returnable Items
  • Unused and unwashed
  • Original tags attached
  • Original packaging intact
  • Within 7 days of delivery
❌ Non-Returnable Items
  • Intimate wear, undergarments
  • Customized/personalized products
  • Sale/clearance items marked "Final Sale"
  • Items with broken seals or missing tags

🔄 Return Process - Step by Step

1️⃣
Contact Us

Email: shopping@wc-its.com
Phone: +91-9897564110
Provide order number

2️⃣
Pickup Arranged

Free pickup for orders above ₹999
Pickup within 2-3 days

3️⃣
Quality Check

Product inspection
1-2 business days

4️⃣
Refund Initiated

Refund processed
5-7 business days

🔁 Exchange Process

  1. Follow the same process as returns (contact us)
  2. Choose new size/color from available stock
  3. Exchange shipped within 3-5 days after we receive original item
  4. No additional shipping charges for exchanges

💰 Refund Methods

Original Payment Method Refund Method Processing Time
Credit/Debit Card Original card 5-7 business days
UPI/Net Banking Original account 5-7 business days
Cash on Delivery Bank transfer or Store Credit 7-10 business days
Any method Store Credit (Optional) Instant

🚨 Damaged or Defective Items

Report Immediately!
  • Report within 48 hours of delivery
  • Send photos to: shopping@wc-its.com
  • Immediate replacement or full refund
  • Free return pickup (no questions asked)

📞 Contact for Returns

📧 Email

shopping@wc-its.com

📞 Phone

+91-9897564110

💬 WhatsApp

+91-9897564110

Business Hours: Monday-Saturday, 10:00 AM - 7:00 PM IST

Note: This policy is governed by the Indian Consumer Protection Act, 2019. Your statutory rights are not affected.